Non-EU and Non-US orders are final and cannot be cancelled, returned or refunded.
UK orders also have a choice of 72 hour courier despatch which is a signed for service. This is available as a choice on the checkout page at a cost of £3.99 for orders below £150 and free for UK orders over £150. This has to be chosen as an option.
A Next Day Delivery service is also available for UK orders at a cost of £5.99. This is service is a choice on the checkout page and is valid Monday - Thursday before midday. Orders placed after midday with the Next Day Delivery option chosen will be despatched on a Next Day Service the next working day.
For Standard Delivery aim to despatch the majority of orders within 24 hours but this may take up to 48 hours.
Non-UK orders are sent via Courier which is a tracked and signed for service.
Due to customers restrictions, we are currently unable to ship to Russia.
Please note that deliveries to Indonesia will incur a local government tax, please consult regional government for charges and more information.
Refunds - Shortages and breakages must be notified to use within 24 hours of delivery. Return goods within 5 working days for a refund minus the shipping cost. If a product is returned as it not suitable, shipping costs will not be refunded. The cost of returning the product will be the responsibility of the customer. If the order incurred free shipping then the refund will be minus the cost of actual shipping cost - this will be variable depending on the location.
1. Delivery of the Goods shall be made by the Seller to the Buyer or, if some other place for delivery is agreed by the Seller, by the Seller delivering the Goods to that place. The Seller shall notify the Buyer that the Goods are ready for collection.
2. Any dates quoted for delivery of the Goods are approximate only and the Seller shall not be liable for any delay in delivery of the Goods howsoever caused. Time for delivery shall not be of the essence unless previously agreed by the Seller in writing. The Goods may be delivered by the Seller in advance of the quoted delivery date upon giving reasonable notice to the Buyer.
3. Charges and Lead time
Europe: £9.99 via DHL/UPS - 3-5 working days lead time delivery.
The Rest of the World except China: £14.99 via DHL/UPS - 4-7 Working Days lead time delivery.
China shipping costs £19.99
Please note- Import Tax is payable by the consumer not Rodial LTD
Please note- Customer is liable for the cost to re-direct orders from original address. If orders are being returned due to a change of mind, the customer is liable for the cost of this return which may be more than originally paid for shipping.
Click here to read our full terms and conditions