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Terms and Conditions

TERMS AND CONDITIONS

Welcome to the ‘rodial.co.uk website (the 'website').
This website is owned and operated by Rodial Limited ('Rodial Ltd’ or 'us' or 'we').
Registered office: Second Floor, College House, 272 King Road, London SW3 5AW.

If you want to ask us anything about these terms & conditions or have any comments on
or about our website, please email our customer services team at enquiries@rodial.co.uk

These terms & conditions incorporate our privacy policy and set out the basis on which you can visit
and use the Rodial website. Please read them carefully as they contain important information.

ORDERS

You are able to correct errors on your order up to the point at which you
click on 'submit order' on the final page of our ordering process.

If your order has been dispatched, and you have recognised an error in your delivery address,
please email enquiries@rodial.co.uk who will try to rectify the issue for you.

If your order is still in transit within the UK with a courier service, the delivery address should be able to be updated.

If your order has left the UK, unfortunately we will not be able to do anything about this,
and whilst we will attempt to rectify this for you, we cannot be held accountable for
any incorrect information supplied at the checkout by the customer.

ACKNOWLEDGEMENT AND ACCEPTANCE OF YOUR ORDER

Upon placing your order with Rodial, you will be sent an automatic summary of purchase.
Please retain this for your records. Please note, that we will not take payment until your order is
dispatched. You will receive a confirmation of dispatch summary. Please note that we reserve the right
to reject any orders at our discretion. This does not affect your statutory rights.

OWNERSHIP OF RIGHTS

All rights, including copyright, in this website are owned by or licensed to Rodial Ltd.
Any use of this website or its contents, including copying or storing it or them in whole or part,
other than for your own personal, non-commercial use is prohibited without our permission.
You may not modify, delete, distribute or post anything on this website for any purpose.

COMPETITIONS AND PRIZES

These rules apply to all prize promotions including free draws, prize competitions and instant win offers

1. Rodial will run competitions, free prize draws and promotions on this website.
These may be subject to additional terms that will be made available at the time.

2. Prize draws are open to all residents of the UK, except employees of Rodial Ltd, the promoter and their
immediate families and anyone else connected with the creation and administration of the promotion.

3. Prizes are non-transferable, non-negotiable and no cash alternatives will be offered.

4. Rodial reserve the right to substitute the prize for another prize of equal value.

5. NO PURCHASE NECESSARY to enter the competitions unless otherwise stated on the
promotional activity with a specific competition.

6. By entering the prize draw, the entrant agrees to be bound by the rules and by any
other requirements set out in the promotional material accompanying the promotion.

7. By entering the promotion, the entrant agrees to the terms of the privacy policy.

8. Winners will be notified by email within a month of the end of the promotion. Winners have
five (5) business working days to respond in full to the email or another winner will be drawn.

9. By entering the promotion, the winner(s) consent to any publicity generated as
a result of the promotion, and use on websites, magazines or mobile services at any time.

10. The Sites' Editors' decision is final and no correspondence will be entered into.
Odds of winning depend on the number of eligible entries received.

11. Only one entry per person. Spammers will be disqualified.

12. Rodial will not accept responsibility for lost through technical fault, incomplete,
illegible or other damaged entries. Proof of entry is not automatically proof of receipt.

PRICING POLICY

We have taken great care in the preparation of the content of this website, in particular to ensure that the
details, descriptions and prices quoted are correct at the time of publishing. However, we will only accept orders
if there are no material errors in the description of the merchandise or its price as advertised on this website.

All prices are displayed including VAT and exclusive of delivery charges for customers placing an order in the
United Kingdom, or to those placing an order which will ship to the United Kingdom. The total cost of your order
is the price of the merchandise ordered plus VAT at the current rate and delivery charges as set out in the
delivery options section of this website which applies to customers placing an order internationally.

If a product's correct price is higher than our stated price, we will cancel your order and notify you of that
cancellation to give you the opportunity to replace if you are unhappy to purchase at the higher price.
We do not charge your credit or debit card until we dispatch your order. Items in your Shopping Basket
will always reflect the most recent price displayed on the item's product detail page.

VAT & INTERNATIONAL TAX LAW

UK VAT currently stands at 20% and our prices reflect this. Customers paying from the United Kingdom and
EU are required by law to pay VAT. All customers purchasing from European Union, United States of America,
and the Rest of the World are required to pay VAT when shipping to the United Kingdom.

CONTENT

The packaging may vary from that shown. The weights and dimensions are approximate only. We have made
every effort to display as accurately as possible the colour of the products that appear on the website.
However, as the actual colours you see will depend on your personal computer equipment, we cannot guarantee
that your monitor's display of any colour will accurately reflect the colour of the merchandise on delivery.

To the extent permitted by applicable law, Rodial disclaims all warranties, expressed or implied, as to the
accuracy of the information contained in any of the materials on this website. We are not responsible for the
content of any off-website pages or any other websites linked to or from this website. Links appearing on this
website are for your convenience only and are not an endorsement by us of the content, products,
services or suppliers connected therewith.

We shall not be liable to any person for any loss or damage which may arise from the use of any of the
information contained in any of the materials on this website, in any off-website or in any linked websites.

AVAILABILITY

All items are subject to availability.
Validly stated prices on our website remain in effect for so long as the merchandise is available or as otherwise
stated on our website. We will inform you as soon as possible if the goods you have ordered are not available.

DELIVERY

Rodial delivers worldwide, with the exception of Brazil and Russia.
We will deliver the merchandise in accordance with the delivery option selected by you. Please view our
delivery options for full details. Whenever referred to, working days exclude Saturday, Sunday and Bank holidays.
If you have specified delivery to more than one address when placing your order there is a separate charge
for each destination address. Any delivery timescales are indicative only.

Upon delivery of the merchandise to you, we will provide you with sufficient information to enable you to
exercise your statutory right to return or exchange your merchandise. For further information please see
the returns and the cancellation right sections within these terms and conditions.

SECURITY CHECKS

Subject to security checks at Customs, your order maybe delayed. We apologise in advance for any
inconvenience this may cause. You should inspect the merchandise upon receipt and check that everything
specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us
upon receipt that there is a problem or you cancel the order in accordance with your cancellation right
and/or you return the goods in accordance with our returns policy and procedure.

If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date.

Your statutory rights are not affected.

PAYMENT

Payment can be made by any of the following methods: Visa, Visa Debit, Visa Electron, Mastercard, Maestro,
Delta, American Express and PayPal. Payment will be debited and cleared from your account at the point at
which your order is dispatched. Please note that all credit/debit card holders are subject to validation
checks and authorisation by the issuer of the card.

If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Rodial,
we will not be liable for any delay or non-delivery of merchandise. We retain the legal ownership of all
merchandise until full payment has been made by you and received by us and legal ownership of the
merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.

Risk in the merchandise transfers to you upon delivery.

LEGALLY BINDING CONTRACT

Please remember that when we accept your submitted order for merchandise
on this website, there will be a legally binding contract.

CANCELLATION RIGHT

In the event that you wish to cancel your order, please email enquiries@rodial.co.uk as soon as possible.
We cannot guarantee that we will be in the position to cancel your order before dispatch. If this is the case
please refer to our Returns & Refunds section below. Your statutory rights are not affected.

RETURNS & REFUNDS

We hope that you will be delighted with your order. Unfortunately due to hygiene reasons we cannot offer any refunds or exchanges on products unless they are deemed as faulty.

Refunds are usually processed within 7-10 working days from when they arrive back to us. They will be assessed and accepted if a manufacturing fault is found.
Once the refund has been processed any funds due should appear on your bank statement within 5-21 working days (Please note that refund times are dictated by the card issuers and are outside our control).
This does not affect your statutory rights.

When returning your faulty products please include the invoice with the details of the products you are returning and enclose a detailed note with your returned parcel.
Please always include a convenient telephone number and your email address in case we need to contact you regarding your return. We strongly recommend that you obtain a postage receipt from the Post Office with a tracking number. We are responsible for your parcel only once it has been received into our warehouse. 

Items lost in transit will not be treated as returned.

Please note that delivery charges are not refunded.

Your statutory rights are not affected.

Unfortunately we are unable to process any refunds or exchanges for products that were not purchased on rodial.co.uk. You will be required to contact the original place of purchase, as when you choose to purchase through other retailers you are committing to their individual terms and conditions regarding refunds and returns. 

PRIVACY POLICY

Rodial values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. Your visit to our website and your use of any of the services or features we provide is subject to our terms and conditions of which this privacy policy is part.

How do we collect information about you?

“Directly Provided Data”
You will be asked to register if you would like to use some of the services and features we offer on our website. In order to register you will have to provide details including your name, address, telephone number and email address. When you register with us your information is stored in 'my account'.

You can access 'my account' directly to amend any personal details, for example if you change your address. If you wish to place an order on our website you will also be required to provide credit or debit card details. We use the latest strong encryption technology to ensure that all transactional information is protected to the highest standard. Transactional information includes any credit or debit card details, your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history.

“User Authorised Data”
There might be circumstances you may give us your permission to collect information from other services. For example, social media or when you’re using a mobile phone and you choose to provide us with your location.

“System Collected Data”
When you access our website, we use “cookies” to collect data used to improve and personalise your shopping experience on the website or any other marketing communication you have agreed to receive.

When you give us information, it may be used for:

1. Administration of Our Site: The information you give us is necessary to enable us to fulfil your order, make sure it is delivered correctly and to maintain your account.

2. Customer Service; We ask for your contact details, such as your email address and telephone number, to enable us to answer any questions you have about using our website and to notify you about the status of your order.

3. Direct Marketing: We want to keep you up to date on our latest products, promotional offers and events. If you have agreed when you registered, we can inform you about these and other services and events we offer by email, post, telephone. We will also use your information for online advertising campaigns which include but are not limited to banner ads and remarketing on other websites and social media platforms.

You can also choose when registering to receive such information from other carefully selected companies. You will not be sent any unsolicited material unless you indicate that you want to receive details about products, offers and events when you register.

We do not provide your personal details to other companies or individuals for their marketing purposes unless you have indicated when you registered that you wish to receive information about other companies’ products, offers and services. From time to time we retain the services of other carefully selected and monitored companies and individuals to perform functions on our behalf in connection with the successful operation and continuous improvement of this website.

Examples of these functions would include the processing of data to process your order and maintain your account including the authorisation and validation of credit or debit card transactions, the provision of delivery services, the analysis of data, etc. These companies or individuals may be provided with access to your personal details in order to fulfil their function but may not use such information for any other purpose.

4. Cookies: We use cookies on our site to provide a better user experience. By using the site, you agree to us placing cookies on your device and accessing them. You can alter your cookie and JavaScript settings in your browser's preferences which is usually found in the Edit menu.

You may experience technical difficulties in using our website if you have disabled cookies. If you have disabled JavaScript you will not be able to use this website.

Cookies used:

Order Processing Cookies – Rodial uses cookies to record a unique reference on your computer. This means that we can recognise your computer when you access rodial.co.uk and log into your account with your user name and password.

We will not use cookies without your prior consent so you have the option of choosing whether or not you would like our website to remember your details before you enter the delivery options section of our ordering process. The use of cookies allows us to remember the goods that you placed in your shopping bag and saves you having to enter the basic contact information that you provided us with on setting up your Rodial account.
Our cookies do not remember your credit card details.

Site Analytics Cookies - We use analytic cookies on our site to better understand how our customers are using our site so we can continually improve and optimise.

Customer Preference Cookies – We use cookies to record your preference and shopping behaviour to then tailor the experience to you.

Targeting or Advertising Cookies – these cookies help us to deliver you promotions and relevant content to you and helps us measure the effectiveness of our marketing campaigns.

Further information on cookies can be found at www.aboutcookies.org.

5. Data Protection: Rodial complies with and is registered under the Data Protection Act. You may see the personal data that we hold on you by sending a written request to: Customer Services, Rodial Ltd, Suite 3.25, The Plaza, 535 Kings Road, London, SW10 0SZ.

We are committed to protecting the information we collect from you, which we use to enhance your experience of using our site and to provide you with the merchandise and services you request from us. The above section of our terms & conditions comprises our privacy policy and enables you to understand how we retain and use your personal information. You can at any time change and update the information you have provided by logging into 'my account.'

LIMITATION OF LIABILITY

Rodial makes no representations or warranties in connection with this website, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such warranties are not legally excludable.

To the fullest extent permissible Rodial will not be liable for interruption of business; loss or damages of any kind incurred as a result of dealings with or the presence of the website or off-website links; access delays or access interruptions to the website; computer viruses, system failure or any malfunction which may occur in connection with your use of our website; any inaccuracies or omissions or misleading, false or deceptive statements in the content; or, any events beyond Rodial reasonable control.

Furthermore, to the fullest extent permitted by law we will not be liable for any direct, indirect, special, incidental, consequential or other damages of any kind related to your use of the website and in no event shall our maximum aggregate liability exceed one hundred pounds sterling.

EXCLUSIONS OF LIABILITY

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Rodial or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by English law. If any provisions of these disclaimers and exclusions are deemed to be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

COMPLAINTS & SUBMISSION OF INFORMATION

If you wish to contact us to complain about any matter in regard to the merchandise, please email us at
enquiries@rodial.co.uk or write to us at: Customer Services Rodial Limited, Second Floor, College House, 272 King Road, London SW3 5AW.

INTELLECTUAL PROPERTY

The trade marks, logos and service marks ('intellectual property') displayed on our website are the registered and unregistered marks of Rodial, our affiliates, our licensors and/or our suppliers in the UK, US and other countries and are protected by UK and international trade mark laws. Except in connection with placing an order for merchandise or as required by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property or that of our suppliers without our or their prior written consent.

NON-WAIVER

No failure to exercise and no delay on the part of Rodial in exercising any right, remedy, power or privilege of Rodial under these terms & conditions and no course of dealing between us shall be construed or operate as a waiver, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege on the part of Rodial.

CHANGES TO LEGAL NOTICES

We reserve the right to change these terms & conditions from time to time and we encourage you to review them as often as possible. Any changes are effective immediately upon posting to the website. This website, any content contained herein and any contracts entered into as a result of usage of this website are governed by English law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

TERMS OF SHIPPING

If your delivery address changes after your order has already been dispatched, you will incur an additional charge for the re-direct, and may face subsequent delays. Import duties and any applicable local taxes are the liability of the customer for all International orders. Please note that charges may apply, these are dependent on the order total. It is important to include a telephone number for all international orders. This will ensure that the courier can contact you quickly if need be and deliver your order without any delays.

For UK site

(covering United Kingdom, Northern Ireland and the Channel Islands)

Standard Delivery - £4.95

Upon placing your order with Rodial, your goods will be dispatched within 24-48 hours upon placing your order.
Please be advised, that your order cannot be tracked through this option.

72 Hour Delivery - £6.95

Available from Monday – Thursday before midday. Please note that if you place your order after midday,
your order will be dispatched the following working day.

International Sites:

International Delivery - All international orders are dispatched via courier service,
which can be tracked and signed for at the destination.

For EUR site

Shipping to Europe is via DHL/UPS courier service which can be tracked and will need to be signed for
at the delivery destination. Please allow up to 3-5 working days for delivery.

 €13.00

Andorra, Austria, Belgium, Croatia, Czech Republic, France, Germany, Gibraltar, Hungary, Iceland, Ireland, Italy, Luxembourg, Malta, Netherlands, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City,Albania, Belarus, Bosnia & Herzegovina, Bulgaria, Cyprus, Denmark, Estonia, Faroe Islands, Finland, Greece, Kosovo, Latvia, Liechtenstein, Lithuania, Macedonia, Moldova, Monaco, Montenegro, Norway, Romania, Serbia, Switzerland, Ukraine.

For USA Site

(shipping to all states - except Minnesota)

Ground Shipping - $7.50

Shipping to United States of America is via DHL/UPS courier service which can be tracked and will need to be signed for at the delivery destination.Please allow up to 3-5 working days for delivery.

ROW Site - £20.00

Shipping to Rest of the World is via DHL/UPS courier service which can be tracked and will need to be signed for at the delivery destination. Please allow up to 4-7 working days for delivery.

Please note:

For all orders to China, we can only permit orders up to a threshold of £80 (excluding delivery charges) due to customs restrictions. Please be aware that is the customer’s responsibility to liaise directly with customs in order to receive the goods at the destination.

Please note that deliveries to Indonesia will incur a local government tax, please consult regional government for charges and more information. Due to custom regulations and checks, please allow an additional 4 working days for delivery.

Rodial will not refund orders that have not cleared customs.

 

SHIPPING RESTRICTIONS

Due to current shipping legislations, we are unable to ship to Brazil & Russia. With orders to China please allow extra time to clear customs (4 working days). We can only permit orders up to a threshold of £80 (excluding delivery charges) due to customs restrictions. Please be aware that is the customer’s responsibility to liaise directly with customs in order to receive the goods at the destination.

Rodial will not refund orders that have not cleared customs. Please note that deliveries to Indonesia will incur a local government tax, please consult regional government for charges and more information.

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