Delivery & Returns

We hope you will be completely delighted with your order. In the interests of hygiene and consumer safety, items can only be returned for a refund if they are unopened, unused and in a re-saleable condition, and this must be done within 14 days. Please note that we do not cover the cost of returning the order and we suggest a tracked service to ensure safe delivery as we are not responsible for the returned order until it reaches us. The return address is as follows: Returns Department, Rodial, Second Floor, College House, 272 King's Road, London, SW3 5AW. 

Unfortunately we are unable to process any refunds or exchanges for products that were not purchased on rodial.co.uk. You will be required to contact the original place of purchase, as when you choose to purchase through other retailers you are committing to their individual terms and conditions regarding refunds and returns. 

If you have any questions or concerns please do not hesitate to contact Customer Services on enquiries@rodial.co.uk

Once your order is complete, you can no longer add items, or change your order.

If you want to add items to your order, you should place another order within 24 hours of your original order, then contact us with both order numbers, and we would be happy to refund you the additional delivery charge. Please note if you are a US customer we are unable to offer this service to combine two orders into one parcel. 

You should be able to cancel your order within 24 hours of placing your order, but sometimes our warehouse is really quick at getting the orders out the door and they could have already dispatched it to you, if this is the case we would be unable to cancel it. However, you can return the parcel to us as long as it is has not been opened.

Non-EU and Non-US orders are final and cannot be cancelled, returned or refunded.

This does not affect your statutory rights.

Unfortunately we are unable to process any refunds or exchanges for products that were not purchased on rodial.co.uk. You will be required to contact the original place of purchase, as when you choose to purchase through other retailers you are committing to their individual terms and conditions regarding refunds and returns. 

Our returns are usually processed within 7-10 working days from when they arrive back to us. They will be assessed and accepted if they are deemed as faulty.

Once the refund has been processed any funds due should appear on your bank statement within 5-21 working days (Please note that refund times are dictated by the card issuers and are outside our control).

This does not affect your statutory rights.

When returning your faulty products please include the invoice with the details of the products you are returning and enclose a detailed note with your returned parcel.

Please always include a convenient telephone number and your email address in case we need to contact you regarding your return. We strongly recommend that you obtain a postage receipt from the Post Office with a tracking number. We are responsible for your parcel only once it has been received into our head office.

Items lost in transit will not be treated as returned.

Make sure your items are securely wrapped and send your return to:

Returns Department,

Rodial

Second Floor

College House

272 Kings Road

London

SW3 5AW

After sending your parcel back, if you have not been contacted by us within 7 – 10 business days, please kindly contact us on email enquiries@rodial.co.uk in order for us to further investigate.